Frequently Asked Questions (FAQ)
What am I purchasing?
You are purchasing a digital file of the artwork, not a physical print. After payment, you can download the file and print it at home or through a professional print shop.
How will I receive my files?
After completing your purchase, you will receive a download link instantly on the confirmation page and via email.
If you face any issues, please contact us and we’ll resend the file.
Can I use the files for commercial purposes?
No. All files are for personal use only.
You are not allowed to resell, share, or use the artwork commercially without written permission.
What if I lost my download link?
No problem! Just email us at support@sofiaartgroup.com, and we will resend your download link.
What surface is recommended for printing the artwork
Our artworks look stunning when printed on premium matte paper, canvas, or fine art paper.
For a modern look, you can also print on acrylic glass or metal panels.
We recommend using professional printing services to ensure the best color accuracy and quality.
Will I receive a physical print in the mail?
No. All our products are digital downloads only. No physical items will be shipped.
Where can I print the artwork?
You can print at:
A local print shop.
Online printing services.
Home printer (for small sizes and test prints).
Can I get a refund?
Since this is a digital product, we do not offer refunds.
However, if you receive a wrong or damaged file, we’ll happily fix the issue. Just contact us.
Can I request a custom size or color?
We currently do not offer customization. All files are delivered in standard print sizes and colors as shown.
What file format do I get?
All artworks are delivered in high-resolution PNG or PDF/X-1a format, optimized for professional printing at sizes like 40×60 cm or 60×90 cm at 300 DPI, CMYK color mode.